SMS / Text Messaging Terms

1. Program Description

When you opt in to receive SMS messages from Mission Home Help, you may receive messages related to:

• Your eligibility for the Michigan Medicaid Home Help Program
• Application status and required documentation
• Appointment scheduling, confirmations, and reminders
• CHAMPS Provider Enrollment progress and case updates
• Background-check status and onboarding for caregivers we employ
• Payroll, timesheet, and employment notifications for caregivers we employ
• Program updates, service-related information, and customer support
• Marketing and promotional communications about our Services (only where you have provided express consent for marketing messages)

We use Grasshopper, a third-party communication platform, to send and receive text messages. Use of Grasshopper does not change your rights or our obligations under these SMS Terms.

2. How to Opt In

You may opt in to receive SMS messages from Mission Home Help by:

• Checking the SMS consent box and providing your phone number on any form on our website
• Texting us directly at our published phone number with a request for information
• Providing verbal or written consent during a phone call or in-person meeting with our staff
• Signing a written authorization during the enrollment or employment onboarding process

By opting in, you confirm that:

• You are at least 18 years old
• You are the subscriber to the mobile phone number you provided, or are authorized to consent on behalf of the subscriber
• The phone number you provided is accurate and you will notify us if it changes
• You agree to receive SMS messages at the phone number you provided

Consent is not a condition of service. You may receive our Services even if you do not opt in to SMS messages. You can communicate with us by phone or email instead.

3. Message Frequency

Message frequency varies based on your stage in the eligibility, enrollment, and employment processes, and on the nature of your relationship with us. Typical frequency is 2 to 15 messages per month, though you may receive more during active enrollment periods or during your first 30 days as a caregiver we employ.

4. Cost

5. How to Opt Out (STOP / CANCEL)

You can opt out of receiving SMS messages from us at any time by:

• Replying STOP or CANCEL to any SMS message you receive from us
• Calling us at our published phone number and asking to be removed from text-message communications
• Emailing us at info@missionhomehelp.com and asking to be removed

After you reply STOP or CANCEL, you will receive one final confirmation message confirming you have been opted out. After that confirmation, you will not receive further SMS messages from the program from which you opted out, unless you opt in again.

Opting out of text messages does not opt you out of other communications from us, such as phone calls, email, or postal mail, where those communications are necessary to provide our Services or to fulfill our legal or contractual obligations.

If you opt out, we may still send you transactional or service-related messages that are necessary for us to provide Services to you or to comply with our legal obligations (for example, payroll notifications for caregivers we employ that are required by employment law).

6. How to Get Help (HELP)

Reply HELP to any text message you receive from us for assistance, or contact us using the information below:

• Phone: (248) 988-9198
• Email: info@missionhomehelp.com

7. Supported Carriers

We support messaging through all major U.S. wireless carriers, including AT&T, Verizon Wireless, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages. Mission Home Help is not responsible for messages that are delayed, dropped, or fail to deliver due to carrier issues, network outages, or device-related problems.

8. Privacy and Mobile Information

Where strictly necessary, it may be processed by our authorized messaging service provider (Grasshopper) acting solely on our behalf to deliver text messages, subject to contractual confidentiality, security, and use-limitation obligations.

For clarity, “mobile information” as used in these SMS Terms refers specifically to mobile phone numbers and SMS/MMS messaging data collected for text-messaging communications. This restriction does not apply to other personal information that may be disclosed to service providers, affiliates, or business partners for operational, payroll, compliance, analytics, security, or first-party advertising purposes, provided that those disclosures do not include SMS/MMS opt-in data or text messaging consent information.

For full details on how we collect, use, and protect your information, see our Privacy Policy.

9. Confidential and Sensitive Information

Text messages are not a secure form of communication. Do not send confidential, sensitive, or Protected Health Information (PHI) by text message. This includes:

• Social Security numbers
• Bank account or routing numbers
• Credit card numbers
• Detailed medical information about you or the person receiving care
• Government identification numbers

If you need to send sensitive information, contact us by phone or through another secure channel we provide. We will not request sensitive information by text message.

If you choose to send sensitive information by text despite this warning, you do so at your own risk, and we are not liable for any unauthorized access to or disclosure of that information during transmission.

10. TCPA Compliance

Mission Home Helpcomplies with the federal Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and its implementing regulations. We obtain express written consent before sending marketing or promotional text messages to your mobile phone number, and we maintain records of that consent in accordance with applicable law.

You retain all rights you have under the TCPA, including the right to revoke consent at any time.

11. Changes to These SMS Terms

We may update these SMS Terms from time to time. The “Last Updated” date at the top of these SMS Terms reflects the most recent revision. If we make material changes, we will notify you by posting the updated SMS Terms on our website and, where appropriate, by text message or email. Your continued participation in our SMS program after the effective date of any change constitutes your acceptance of the updated SMS Terms.

If you do not agree to an updated version of these SMS Terms, you can opt out at any time by replying STOP or CANCEL.

12. Relationship to Other Agreements

These SMS Terms are in addition to, and incorporate by reference, our Terms of Service and our Privacy Policy. If there is any conflict between these SMS Terms and our Terms of Service or Privacy Policy with respect to text messaging, these SMS Terms control with respect to text messaging.

13. Contact Us

If you have questions, concerns, or complaints about our SMS program, contact us: